The parts for my repair are not in stock. What’s going on?
We’re on it
We constantly work to identify and order all necessary parts. We want to be able to return a fully operational product to you as soon as possible. Unfortunately, we are also feeling the consequences of the global spare parts shortage. Microchips are particularly badly affected, so suppliers cannot always give us an indication of the delivery term.
Global microchip shortage
A microchip is used to power a device’s memory or processor. More and more devices contain microchips. Microchip producers are finding it hard to keep up with demand. This has been exacerbated by the pandemic. The demand for equipment rose as people were working from home, while factories were forced to suspend their operations. Those factories will have to scale up production to meet demand. Unfortunately, that could take years because specialized production lines are required.