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What is physical damage?

Mobility services

What is physical damage?

Impact damage: Damage due to the device having been dropped or striking something (such as the corner of a desk while in your pocket).

Pressure damage: Damage caused by pressure on the device (such as sitting on it when it’s in your back pocket).

Physical damage may be clearly visible on the exterior of your device. The screen may be broken or the casing may be bent out of shape. However, physical damage may not be visible if it is internal (such as damage to a motherboard).

Common problems due to physical damage

  • Loss of certain device functions
  • Loss of all device functions

Can physical damage be repaired?
Physical damage is not covered by the manufacturer’s warranty. However, the good news is that the device can often be repaired. You will receive a quote.